Hold time is where patience goes to die. The best AI voice agents absorb repetitive calls instantly, handling confirmations, updates, and simple fixes before queues spiral. Humans step in when judgment matters. I’ve watched call volumes calm down just by removing this first layer. Exei supports that balance quietly. Less waiting. Less tension. Better calls. https://www.123articleonline.com/articles/1510243/best-ai-voice-agents-what-actually-separates-the-useful-from-the-useless